Refund policy
Last updated 29 August 2026
This is the refund policy for Silent Fail. Subscriptions are sold by Dodo Payments as merchant of record, and they issue every refund.
14 days, any payment, no questions
Every payment is fully refundable for 14 days. Ask within 14 days of being charged and you get all of it back.
This applies to every payment, not only your first one. A monthly renewal is refundable on the same terms as the payment that started the subscription, and so is every renewal after it.
There are no conditions. You do not have to give a reason, you do not have to have found a fault, it does not matter how much of the service you used, and nobody will ask you to justify it or try to talk you out of it. One email is enough.
How to ask
Email contact@silentfailapp.com and say which account it is. There is no form to fill in and no retention team to get past.
You can also request it directly from Dodo Payments, using the link on the receipt they emailed you. Either route works and both reach the same result.
Who processes it
Dodo Payments is the merchant of record for every Silent Fail subscription: you buy from Dodo Payments as merchant and seller of record, and they take the payment, hold the card details and issue the invoice. Refunds are therefore issued by Dodo Payments, back to the payment method you used. We never see or touch your card at any point, including during a refund.
How quickly the money appears on your statement after Dodo Payments issues it is down to your bank.
What happens to the account
A refund ends the paid subscription, so access to the paid plan stops.
| What | Why it exists |
|---|---|
| Your plan | The account returns to the Free plan, the same as any cancellation. |
| Your monitors | Nothing is deleted. If you have more monitors than the free plan covers, the excess is switched off rather than removed, you are emailed exactly which ones, and you can choose which stay on. Settings and ping history are kept. |
| Your data | Stays until you ask for the account to be deleted, which you can do at any time. |
Cancelling is a different thing
Cancelling stops the next payment. It is not a refund request, and you do not need to cancel in order to ask for a refund.
If you cancel without asking for a refund, the period you have already paid for runs to its end and the account returns to the Free plan after that.